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Orders, refunds & disputes

Last updated November 2026

This policy is a working draft written for a community project. Have it reviewed by a qualified lawyer in Nepal before relying on it.

Group orders are run by independent GOMs. K-pop Nepal does not process payments, so refunds are handled between you and the GOM under the terms shown on the order. We step in when something goes wrong.

Before you pay

  • Each order shows payment terms: pay on pickup, or a capped deposit.
  • You can cancel a claim before it is confirmed or while the order is still open or ordered.

If there is a problem

  • Open Report a problem on the order in My group orders. This marks the claim as disputed.
  • A moderator reviews the order history and messages and may contact both sides.
  • Outcomes can include a GOM-issued refund, removal of the order, loss of verified status, a ban and a scam-registry entry.

Trades

Trades and sales on the trading board are between members. Inspect items before paying and report scams.